ComponentOne FrontLine - Application / API - 2008 (V2.0.5) - 概要

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ComponentOne FrontLine 2008 by ComponentOne

Hassle free online Support experience for your customers and employees. ComponentOne FrontLine helps you cut support costs while making customers happier by allowing you to share information such as documents, articles, and FAQs on a searchable Web page. This ASP.NET-based solution delivers knowledge management, ticketing, automatic escalation and even an open API in one package. All interfaces are Web-based, so no client installs are necessary. ComponentOne FrontLine also imports documents you already have and uses those documents as articles. ComponentOne FrontLine's search engine will even scan the documents' contents. You can also use ComponentOne FrontLine's API to create your own portal.

ComponentOne FrontLine gives you a knowledge-based Web portal that is ready to deploy out-of-the-box for various uses including: Customer Support sites, Help Desks, and Intranets.

ComponentOne FrontLine has a simple three-step installation process that can be up and running in a matter of hours. First, install FrontLine on a single Web server, all interfaces are Web-based so there is no need for any installations on the clients side. Second, create the articles with the WYSIWYG editor or import documents in any common file format. Third, deploy a fully customizable portal that provides 24x7 information access.

ComponentOne FrontLine provides everything you need to provide a rich support experience with extras that include support ticketing, knowledge approval process for quality assurance, and permission based knowledge access.

ComponentOne FrontLine Features

Easy Implementation

Everything installs from one package on one server out-of-the box with a standard install wizard. All interfaces are Web-based, so no client installs are necessary.

Import Existing Documents

Import documents you already have and use those documents as articles, conversion is not necessary. The search engine will even scan the documents’ contents.

Easy Knowledge Authoring

Use FrontLine’s robust WYSIWYG authoring interface for creating articles from scratch.

Customizable Web Portal

Paste in your own header and footer, customize the look and feel, and embed the default portal into your site. Also use the API to create your own portal.

Ticketing

Track and manage tickets submitted through the Web portal and automatically escalate them based on content.

Reference Web Sites

Rather than import HTML files, FrontLine will index the content of a site, or any set of HTML files, without moving them. All links stay intact.

XML Import

Import XML from a file folder or a database.

Scheduled Bulk Data and File Imports

Import databases or contents of a file folder and synchronize them with its knowledgebase on a regular schedule.

Self-Learning Search Technology

FrontLine’s natural language search technology ensures that knowledge seekers will find their answers. As FrontLine is used, it learns through user feedback which articles to list first.

Browse Articles

Browse the portal by topic to find articles.

Permissions-based Portal Access

Restrict access to knowledge based on login. This is great for managing Service Level Access or protecting sensitive administration.

Feedback Channel

End-users can rate articles and leave comments, giving them a method to influence knowledgebase changes and search results.

Automatic Issue Routing

Set up rules to scan question contents. When keywords are found, FrontLine will escalate issues to the appropriate person. Especially useful for detecting specific subject matter or emotional tones (i.e. angry, confused, happy).

Permissions-based Control Panel

Staff members access FrontLine’s control with any common browser and only see the features and content you give them permission to see.

API

Use the powerful Web services API to create your own portal.

Embeddable Search Box

Generate simple HTML code for the search box and embed it anywhere on your Web site.

Article Approval Workflow

Set up a process in which contributors’ article need to be approved before going live. Notification and comments in the interface help teams communicate.

Reporting

Generate usage reports to see critical information that helps you improve your knowledgebase and monitor user trends.

Leading Edge ASP.NET and AJAX Technology

Using the latest Web technology has enabled us to create an unparalleled user experience – one that keeps users coming back for more.

Article Subscriptions

When portal users subscribe to an article, FrontLine will notify them by email when an update has been made.

Article Expiration

Set dates to automatically remove articles from the live portal.

Article Print

Portal users can print articles with the convenient print button.

Attachments

Attach on or multiple files to articles to provide supplementary information or other downloads, such as forms.

Email Article

Portal users can email a link directly to any article.

Related Articles

FrontLine will automatically detect and list links to related articles.

User Groups

Create user groups that assign permission profiles to members.

Topic-Based Knowledge Organization

Organize your content with topic categories.

Keywords

Use keywords to tag content to influence search results.

Customizable Email Notifications

FrontLine sends various email notification triggered by activities in the portal and in the control panel. Each of these notifications are editable.

Customizable Roles

FrontLine ships with pre-defined user roles, but you can also mix and match permissions to create your own.

PartNumbers: PC-518530-170603 518530-170603 PC-518530-170604 518530-170604 PC-518530-170605 518530-170605

Publisher PartNumbers: ESD-FL-USER FL-GOLD FL-PLAT FL-USER

PurchaseOptions: ComponentOne FrontLine 2008 V2.0.5 1 Site License , ComponentOne FrontLine Platinum Support 1 FrontLine Platinum Support License , ComponentOne FrontLine Gold Support 1 FrontLine Gold Support License

Resources: Read the FrontLine DataSheet, Read the ComponentOne FrontLine End User License Agreement (EULA), Download ComponentOne Frontline V2.0.5 evaluation on to your computer - Expires after 30 days

Operating System for Deployment: Windows Vista, Windows XP, Windows 2000

Product Type: Application

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