SoftArtisans Xfile - 価格

概要 | 価格及びライセンス | 試用版とそのダウンロード | 互換性 | 開発元詳細 | 結果

価格設定 

一般向け価格については下記に表示されています。お客様用の割引価格をご覧になるには、ログインしてください。

SoftArtisans XFile V2.3.4

SoftArtisans XFile V2.3.4 - Maintenance Plans

すべてのご注文にて弊社標準の 契約条件および返品条件の内容が適用されます。 

一般向け価格については上記に表示されています。お客様用の割引価格をご覧になるには、ログインしてください。

ライセンス

サーバーライセンス：1 サーバーに付き、1 ソフトウェア ライセンス

Platinum Support Benefits:

• Free major and minor product upgrades
• 24x7 coverage 365 days per year for business-critical issues
• Two-hour guaranteed response time for all types of issues and questions
• Continuous effort to resolve business-critical issues*
• Unlimited number of incidents
• Up to 6 named contacts
• Senior Engineer
  • Your cases will be handled by senior support engineers, who are knowledgeable about SoftArtisans products, as well as being experienced developers themselves
• Top Priority handling
  • Platinum Support incidents receive priority over Gold and Silver Support incidents
• Support Account Management
  • A support account manager will be assigned to your account and will oversee the handling of all your cases. This individual will be in regular communication with any support engineers and developers working on your issues to make sure each case is brought to resolution as quickly as possible
  • Optional: Several times per year, your support account manager will schedule conference calls with your primary contact (and others as desired) to review any open cases and discuss your support and services needs
• Direct Escalation Path
  • Any business-critical issues, which are not resolved immediately, will be quickly brought to the attention of increasingly higher levels of management within SoftArtisans. If the issue is open for more than two days, the issue will immediately start being escalated by your support account manager. Every two days that the issue remains open, the issue will escalate a higher level, including the Manager of Technical Services, the Lead Product Developer, the Development Manager, all the way up to the CEO of SoftArtisans
  • Your senior support engineer will continue to be your main contact as an issue is escalated. However, other individuals in the escalation path will also be in communication with your primary contact or upper management as needed
• On-site visits in mission-critical conditions

Gold Support Benefits:

• Free major and minor product upgrades
• Two-business hour* guaranteed response, with continuous effort to resolve business-critical issues
• Unlimited number of incidents
• Up to three named contacts
• Senior Engineers
• Up to three pre-arranged extended hours incidents per year (7am to 7pm)

Silver Support Benefits:

• Guaranteed response by the same time next business day*, Monday through Friday
• Silver Support is limited to five priority incidents per year

* SoftArtisans Technical Services business hours are Monday through Thursday, 9:00am-5:30pm EST and Friday 9:00am-4:30pm EST.

資産価値

研究開発に必要な人月: 開発元からデータが提供されていません。

技術的に必要なスキル: 開発元からデータが提供されていません。

コードの行数: 開発元からデータが提供されていません。