柔軟な画面共有でサポートサービスを充実

TSplus Remote Support is a remote desktop control solution that enables IT teams to deliver instant attended or unattended assistance without complex setup. Agents can take control of a user’s screen, mouse, and keyboard with a single click and communicate via built-in chat. The platform supports live troubleshooting, background maintenance, branded client customization, and secure connection management through TSplus servers. Typical use cases include help desk support, unattended system updates, and remote training, all achieved through a user-friendly, scalable interface.

TSplus Remote Support offers a robust screen sharing feature that enables support agents to seamlessly take control of a client's screen, mouse, and keyboard with a single click from the end-user. This immediate access is facilitated through a lightweight executable, requiring no installation or configuration, improving the support process. Once connected, a dedicated chat interface appears, allowing for real-time communication and file sharing between the agent and the client. The platform supports both attended and unattended sessions, providing flexibility for various support scenarios.

TSplus Remote Support is licensed per concurrent connection. Licenses include a 1 year subscription for updates and support. See our TSplus Remote Support licensing page for full details.

For more information, visit our TSplus Remote Support product page.