AIを活用したフィードバックによるドキュメントの強化

Oxygen Feedback by Syncro Soft is a modern feedback management platform designed for technical writers, software developers, and content managers seeking to streamline user interaction with documentation. It integrates seamlessly with Oxygen XML Editor and WebHelp, enabling teams to gather, manage, and act on user feedback directly within their documentation portals. Key features include intuitive comment tracking, real-time notifications, role-based moderation, and detailed analytics to monitor user engagement and content effectiveness. By simplifying collaboration and enhancing user-driven insights, Oxygen Feedback helps organizations improve documentation quality, increase user satisfaction, and foster stronger connections with their audience.

The Oxygen Feedback V5.1 update introduces an AI Assistant Chatbot displayed in a non-modal window directly within documentation pages, enhancing browsing and interaction. This design provides real-time assistance, enabling users to quickly find relevant information, ask questions, and receive instant answers without disrupting their workflow. By eliminating the need to switch contexts or leave the documentation, the non-modal interface improves productivity, streamlines the user experience, and ensures seamless engagement with the content.

To see a full list of what's new in V5.1, see our release notes.

Oxygen Feedback is licensed per site configuration and is available as a Timed Subscription license. Support & Maintenance Pack (SMP) is included for the duration of your subscription. See our Oxygen Feedback licensing page for full details.

Learn more on our Oxygen Feedback product page.