Released: Oct 29, 2024

v3.90 での更新項目

機能

• Freshdesk integration: session agent can now link a Remote Support session to a Freshdesk ticket, so that chat content, remote system info and files uploaded are added as a private note to the ticket.
• When a session is started from Computers menu, the title of the viewer window includes computer surname instead of remote machine name.
• Windows: Improved the organization of buttons in the viewer's lateral menu.
• Improved unattended access: connection times are now faster and consistent.
• Improved direct connection frame drop recovery.
• Reduced image freeze when connection method (indirect/direct) changes.
• Windows: Reduced API calls during client startup and usage.

不具合の修正

• Fixed client update when Windows user name contains non-latin characters.
• Fixed occasional chat freeze.
• Windows: now handles Ctrl+Wheel, Shift+Wheel and Ctrl+Shift+Wheel shortcuts.
• Windows: fixed clipboard synchronization window freezing / not working in specific situations.
• Fixed error when connecting to a remote session as user without subscription.
• Fixed client update not finishing in specific situations.
• MacOS: Fixed some unhandled keys when session is viewed from Windows (Numeric keypad keys and SHIFT + 8).
• Fixed run as admin window opening sometimes on viewer start.
• Fixed unable to login with 2FA due to incorrect special character escape.
• Windows: Fixed incorrect changing password from edit profile.
• Fixed wrong error message when login with 2FA failed.
• Windows: Fixed command line /enable-unattended, the /folder-name parameter which is now mandatory.
• Fixed sharer connection timing out preventing agent from connecting and sharer from reconnecting.
• Fixed "KeyCodeHelper" exception when typing on keyboard.
• Fixed custom video quality not applied after viewer connection.
• MacOS: Fixed manually selecting automatic video quality froze the viewer image.
• Windows: Fixed regression provoking "NullReferenceException" when connecting to an unattended computer.
• Windows: Fixed unattended access not restored after logging off/session switching.
• Windows: Fixed unattended access not properly continuing after console session was unlocked.
• Windows: Fixed unattended access showing "desktop cannot be captured at the moment" when sharer screen was static.
• Windows: Fixed unattended access not responding and showing blue/black screen due to session sleeping.
• Fixed direct connection sometimes not falling back to relay connection when failing, provoking a screen freeze.
• Windows: Fixed "enable full screen" button text empty.