Released: Aug 6, 2025

v4.3 での更新項目

機能

• Windows:
  • Improved remote sessions viewer interface and user experience to a more modern and practical design.
  • Now supports remote support id with 4 digit suffixid.
• Windows and MacOS: Handling long key press on Shift and Ctrl during remote control sessions
• Dashboard:
  • Browser timezone is now used in session dates instead of UTC.
  • Added the option to choose a timezone.
  • Improved filter bar and page reorganization.
• Added an option to select which monitor to display.
• Improved frame rendering time when viewer is maximized/full screen.
• Remote Support installation folder is now versioned to avoid update issues when a client is already running.
• Administration: Trial users can now modify all in the administration interface.
• Security: Changing password now invalidates previous tokens of said user.
• Customization moved to the Admin Page.
• Improved automatic video quality algorithm resilience against network fluctuations.

不具合の修正

• Windows:
  • Fixed regression on clipboard synchronization (ctrl+v) not working with files.
  • Hide sharing indicator when session is closed by sharer.
  • Properly hide subscription when required by a customized client.
  • Fixed enable/disable clipboard in the viewer.
  • Fixed an issue preventing registration and enabling of unattended mode from the command line.
  • Fixed an issue where connecting to a remote device with the monitor powered off resulted in a white screen. The monitor now properly wakes and screen capture starts as expected.
  • Fixed a regression that caused an unhandled exception during customized client generation.
  • Fixed a regression causing an error when launching a customized client from the unattended service.
  • Fixed a regression where customizations were not applied when opening the admin console from the client.
  • Fixed customized client not starting consistently.
  • Fixed UI refresh after starting trial license.
  • The unattended password was also valid for a sharer session.
  • Fixed application crash when changing selection mode in customization editor.
  • Fixed checked option "attach to subscription" in customization editor.
  • Fixed an issue where reinstallation could fail if the previous uninstallation left empty folders.
  • Fixed frozen latency values displayed on automatic video quality change.
  • Removed Authenticated Users group permissions on unattended service folder.
• MacOS:
  • Fixed add computer/folder form not displaying properly on client UI.
  • Computer editing section was not fully visible and scrolling in the computer list was not working.
• Administration
  • Fixed regression on dashboard not showing session without clicking on "apply" first.
  • Fixed DST not applied for current timezone when opening the Administration console from the client.
• API:
  • Fixed regression when editing computer caused 400 error due to wrong remotesupportid format.
  • Fixed incorrect link to customized logo.
• Chat Translation: 
  • Fixed messages being displayed out of order.
  • Fixed translations not appearing on sharer side when enabled on viewer side.
• Devices: Fixed list not taking the entire space when maximized.
• Unattended:
  • Kills any existing sharer in session before starting a new sharer in the same session.
• Fixed remote command prompt output result display in proper order.
• Fixed sharer chat sometimes wrongly reopening when closed.
• Fixed regular micro lags occurring during peak hours.
• Fixed incorrect display of trial end date.
• Fixed unhandled exception occurring when opening computer info section with a customized client.
• Fixed sharer with no viewer not automatically reconnecting to updated relay when relay is updating.
• Avoid using some characters that can be confusing when generating new passwords.
• Fixed Computer Information section not saving modification.