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HarePoint HelpDesk for SharePoint v16.2
ナレッジベースに技術者専用の記事を作成してヘルプデスクのユーザーから隠せる機能を追加
7月 25, 2017
新バージョン
機能
New feature in the Knowledge Base (KB): articles for Technicians. Now it is possible to create articles available for Technicians only and hidden from the Helpdesk users.
Junk e-mail filer is improved and now one can select multiple parameters in the rule.
A customized notification template can be used with the “Send a HarePoint HelpDesk Notification” workflow activity.
不具合の修正
Fixed: Option to attach a file to a task now appears in the HarePoint HelpDesk dashboard.
Fix in the product automation algorithms: now the status of a closed request is not changed to Open when the technician adds an internal comment or updates the resolution comment.
Fixed: Improved logic for KB article suggestions when user is creating a new ticket.
Fixed: Mobile Web Part view (design or layout) and operation.
Fixed: Backslash usage in hidden comments is allowed now
Fixed: Multiple Users Fields now available for use when creating custom fields in the request form.
Fixed: error in filtration of data in Boolean fields with only two possible values: true or false.