• Licensed per Developer
• Unlimited end users.
• Unlmited products.
• Includes apps in production.
• Includes internal apps.
• Perpetual license.
• Advanced grid features included.
• 12 months of updates & technical support.

Standard Support Offering:

• Access to the current documentation for the Software.
• Read-only access to the most current source code for SourceSoftware.
• Unlimited 24×7 access to the community-driven Sencha public support forums.
• Limited incident support.
• Support contracts provided with member-only support portal access up to the number of licensed users for which support feeds have been paid.
• A number of x-credits included that can be spent on any metered support Services. The number of x-credits included in Standard Support is 40 x-credits per Supported user in addition to any additional x-credits purchased.
• Maximum incident response time of 48 hours as details.
• Eligible to receive emergency hotfix builds as may be provided.
• Remote trouble-shooting Services available as detailed in Section 2c.

Platinum Support Offering:

• All the offerings from the Standard Support Package PLUS
  • Access to 2 free training courses - Develop the skills your team needs to design and build great apps.
  • Priority Support Handling / Automatic escalated services - Receive 2x as many x-credits per user for additional support beyond standard defect cases.
  • Prioritized Bug Review - Cases are immediately routed for priority assignment to a senior engineering support resource to prioritize for the next release.
  • Priority Roadmap Input - Biannual strategic roadmap sessions with product management.
  • Beta Program Privileges - Early access, priority enrollment, and extended trial periods for new product launches.
  • Get free access to the annual SenchaCon global event.