One software license is required per developer, per year.
Sencha Test is licensed on an annual basis which includes support, and must be current to access the Sencha Test tools.
Rights to use test scripts are perpetual.

Standard Support Offering:

• Access to the current documentation for the Software.
• Read-only access to the most current source code for SourceSoftware.
• Unlimited 24×7 access to the community-driven Sencha public support forums.
• Limited incident support.
• Support contracts provided with member-only support portal access up to the number of licensed users for which support feeds have been paid.
• A number of x-credits included that can be spent on any metered support Services. The number of x-credits included in Standard Support is 40 x-credits per Supported user in addition to any additional x-credits purchased.
• Maximum incident response time of 48 hours as details.
• Eligible to receive emergency hotfix builds as may be provided.
• Remote trouble-shooting Services available as detailed in Section 2c.

Platinum Support Offering:

• All the offerings from the Standard Support Package PLUS
  • Access to 2 free training courses - Develop the skills your team needs to design and build great apps.
  • Priority Support Handling / Automatic escalated services - Receive 2x as many x-credits per user for additional support beyond standard defect cases.
  • Prioritized Bug Review - Cases are immediately routed for priority assignment to a senior engineering support resource to prioritize for the next release.
  • Priority Roadmap Input - Biannual strategic roadmap sessions with product management.
  • Beta Program Privileges - Early access, priority enrollment, and extended trial periods for new product launches.
  • Get free access to the annual SenchaCon global event.