ThinkAutomation is licensed per year. In order to continue to use the software after 1 year you need to renew the license.

Basic License

• 5 Message Sources
• 500 Processed Messages Per Day
• 1 Studio User

Standard License

• Unlimited Message Sources
• Unlimited Messages Per Day
• 2 Studio Users

Pro License

• Unlimited Message Sources
• Unlimited Messages Per Day
• 10 Studio Users
• Custom Scripting
• Custom Action Designer
• Load Balanced & Failover Options
• Remove branding from web forms

Enterprise License
Everything in the Pro edition, plus access to technicians and options for extras such as failover and professional services.

ThinkAutomation Client
Any customer can set up ThinkAutomation across multiple workstations. The only limitation is to how many users can access the ThinkAutomation client at any one time.

• Basic Edition - 1 concurrent user.
• Standard Edition – 2 concurrent users.
• Professional Edition – 10 concurrent users.
• Enterprise – Custom (request).

Licensing Scenarios:
The Standard edition is suited to most SMB scenarios. This is because ThinkAutomation has a self-hosted client / server architecture. Customers can install ThinkAutomation system services to their own private server, and can then automate their entire tech stack from a single (connected) local desktop machine. This requires only a single Standard license, and a single workstation. (Though more client downloads can be added.)

A small to medium-sized business would best suit a Professional subscription – since they may have dedicated IT resources supporting multiple department automation needs. Again, only a single license / workstation is needed, though more clients can be downloaded to more machines if needed.

Customers needing to tether their server to a failover replication would be best suited to the Enterprise subscription. Again, customers could either use a single download or install multiple instances to suit their needs.

Support Options
Standard Support is provided by a community portal.
The Pro support adds support via email, live chat and phone (UK\USA business hours) with a Service Level Agreement (SLA).

Custom support options are available at an extra cost:

• 24\7 Support Option.
• Fully managed service option.