Standard Service (Included with any Doc-To-Help purchase) includes:

• All Updates and upgrades for 1 Year
• Unlimited email support
• Unlimited online support
• Community forums
• Knowledgebase access

Platinum Service includes all Standard Service features and:

• Unlimited phone support (available Monday through Friday, 9:00 AM to 5:00 PM Eastern, USA, except weekends and holidays)
• FastTrack 24 hour response (Excludes weekend and holidays)